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Grrr Comcast

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naednek
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Grrr Comcast

Post by naednek »

So on August 14th, I get this...
Dear Valued Comcast Customer:

We're pleased to announce that we recently increased the download speed of your Economy Internet service from Comcast—from 1Mbps to 1.5Mbps. That's up to 50% faster!

So now you can surf the Internet, email friends and family, and download files even faster.

Just power cycle your modem (see box at right) and start enjoying your new speed today.


Today I get this...
Dear Valued Comcast Customer,

We value your business.

You may have read an email from us in the last several days about a change to your Internet service. The subject line would have read:

Great News: We've Increased Your Download Speeds

The email was sent to you in error and we apologize for any inconvenience. Please disregard that email.

If there is any change to your service in the future, we will send you a separate email.

As always, we'll continue to work hard to bring you the best online experience.

Thank you.

Sincerely,
The Comcast Customer Care Team

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The Meal
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Re: Grrr Comcast

Post by The Meal »

Freaking Comcast. They found a way to make no change to your service an annoyance! (Personally, I've had great experiences with Comcast for over five years -- by far my best internet provider. Though that's all I use them for.)
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naednek
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Re: Grrr Comcast

Post by naednek »

ya same here, only use it for internet, besides some modem issues, seems to be working fine now, I've been happy with the service.
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Lordnine
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Re: Grrr Comcast

Post by Lordnine »

I changed my password once a few weeks ago and they sent me a mailed notice every other day for two weeks to make sure I was aware of it.
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gbasden
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Re: Grrr Comcast

Post by gbasden »

I'm kind of surprised you've had such good experiences with them. I had them for about 4 years, and I had nothing but drops, slower speed than promised, and modems that would die with surprising regularity. I'd put them at the bottom of my personal list, but given that I now have superawesomeamazing fiber, there is no chance I'll be switching to anyone else unless my carrier goes under.
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JonathanStrange
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Re: Grrr Comcast

Post by JonathanStrange »

I use Comcast internet too. It's been an uneventful experience which is good: I'm getting what I pay for there so I accept it. Sometimes not having to deal with side issues is a plus in itself.

However, I have the suspicion that Comcast has 13 months in its billing year.
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Re: Grrr Comcast

Post by LawBeefaroni »

I got a speed double from AT&T. They didn't send any notice so I'm living in fear that it will disappear.
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Re: Grrr Comcast

Post by TiLT »

Cheap 30 Mbit fiber, baby! 8-)
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LordMortis
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Re: Grrr Comcast

Post by LordMortis »

I use Comcast internet too. It's been an uneventful experience which is good
That's about the best you can ask. My experience with them was anything but uneventful. It was so uneventful, I haven't been a comcast customer in about 7 years and I still can't imagine going back to them. Maybe four years ago some one on the local management team went door to door swearing they had cleaned house and begging me to come back with some insane introductory price.

My lasting hatred toward comcast is a none so gentle reminder of why I don't begrudge people their lasting hatred with buying US auto. Irrational as it may be, it's still understandable. It's easy to ruin a customer base and hard to build one once they've been lost.
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Blackhawk
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Re: Grrr Comcast

Post by Blackhawk »

So many Comcast threads! Which one to use? This one has a suitable title.

So, I started getting disconnections yesterday. Twice last night I went offline, restarted my modem, and was fine. Tonight it was six times. I called Comcast. No problem - he refreshes the modem, has me restart it, and says that should fix it. I have my doubts, but fine. 45 minutes later, offline. I try to call back, but the voice menu cycles me endlessly. It will not allow me to even choose to speak to a tech until I restart the modem and wait ten minutes, which I've already done repeatedly. So I go on their support chat via the Xfinity app.

I spoke to four additional agents. I spoke to the first, he refreshed the modem (again), did some troubleshooting, and after half an hour... the chat disconnected. It reconnected me right way, but to a different agent. They were very understanding (it was in the script), and said they'd solve it for me. By refreshing the modem. Then he got disconnected. The third agent again wanted to start from scratch. He refreshed my modem! Yay! Twenty minutes later and he told me he'd escalate it, and someone would call me at some point in the next 24 hours. I told him that was bull, and he did some more poking. After another 20 or so minutes, he decided he couldn't fix it by fiddling with the settings. He said I needed a tech, and would schedule an appointment (finally!) He just needed my full name and address to confirm the account. I gave him my name, my street number, and was typing in my city and state when [disconnected from chat.] The next agent listened to everything I said I'd been through, then wanted to refresh my modem. I told him no. He wanted me to switch my wiring around to run directly via ethernet cable to my modem. It already was. He offered to elevate me to a tech that would call me in the next 24 hours. I told him no, that I'd already done all of the troubleshooting, that I'd already been elevated, and that he was doing exactly the same stuff that three agents before him had done and which had failed to do any good. At this point I had been on their effing chat for more than two and a half hours going through a thirty minute process over and over and over.

He finally made the appointment when it became obvious that I was about to reach through the phone.
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Kraken
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Re: Grrr Comcast

Post by Kraken »

Last time I had a vexing problem my local ISP sent a technician to my house. He spent an hour troubleshooting with me, but the best we could do was a workaround. I sent him home after we hit a brick wall. The next day, I stumbled upon the solution, and he phoned me a couple of hours later. He was watching my service and when he noticed that it was fixed he wanted to add my trick to his toolkit.

My ISP only has maybe 15-25,000 customers, and their employees are locals who've worked there for years. You can't find better customer service anywhere.

Municipal ISPs are socialism at its finest, so of course they're prohibited in most of the US.
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Blackhawk
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Re: Grrr Comcast

Post by Blackhawk »

Yeah, my choices are Comcast or two cups and a string.
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Blackhawk
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Re: Grrr Comcast

Post by Blackhawk »

Squirrels. It was squirrels. They tried to eat the internet. The tech replaced the lines, and so far so good.

Why didn't refreshing the modem five times fix squirrel-chewed lines?
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hitbyambulance
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Re: Grrr Comcast

Post by hitbyambulance »

the property owner just had Century Link fiber hooked up, and let me know if i wanted my unit (it's the top floor of the same house) connected that it would be really easy. i checked the rates - for almost the exact same price that i'm getting 90Mbps down from Comcast and VoIP landline service ($65/month), i can get 940Mbps down. i have a two year contract with Comcast set to expire in April or May - even if i cancel early, it's just a fee of $10/month before the end date.

this seems like a no brainer and i believe i will switch - i just have to make the plan. i own the router i use for Comcast, so that will just be stashed in the closet as a backup. but i want to port the landline number through Comcast out somewhere, as i would like to keep it. trying to find out what VoIP service rates are - i think it's an additional $20/month, but i would have to find out. (i don't have a paid mobile phone service)

but then there is the counter-argument that i don't actually _need_ 940Mbps. i'm a household of one, i don't BitTorrent and i don't even do movie or TV streaming. (the very little amount of TV i view is OTA, and movies are on Blu-Ray/DVD/LaserDisc/VHS.) the internet service i currently have is certainly fast enough.
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Daehawk
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Re: Grrr Comcast

Post by Daehawk »

I went from 100 to 400 and Id take 1000 if they had it cheap and I dont stream tv BitTorrent or anything and live alone. Who cares what others say..do what you want and enjoy. Only live once.
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Lassr
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Re: Grrr Comcast

Post by Lassr »

Blackhawk wrote: Fri Nov 27, 2020 11:28 am Squirrels. It was squirrels. They tried to eat the internet. The tech replaced the lines, and so far so good.

Why didn't refreshing the modem five times fix squirrel-chewed lines?
I went through this for a few months with Mediacom. Some days the modem would drop and the TV would pixelate for hours. They replaced all the cable under my house and to the pole. Got a new modem, tested the cable boxes and then one day they check about a 1/4 mile up the road and found squirrels had chewed the cable and they suspected when the wind blew the line, or it moved for whatever reason, it would drop the signal. When they replaced the line finally it fixed the issue.
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Daehawk
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Re: Grrr Comcast

Post by Daehawk »

Wonder why you were the only one complaining?
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Lassr
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Re: Grrr Comcast

Post by Lassr »

Daehawk wrote: Sun Jan 10, 2021 9:11 pm Wonder why you were the only one complaining?
We think it is because I am at the end of the line. I also had an issue with a bad cable under the house causing interference. Those 2 combined may have made it only affect me.
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gilraen
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Re: Grrr Comcast

Post by gilraen »

I had a 2-year promo rate (that wasn't that great to begin with), that's expiring at the end of this month. I was out for an errand today, and there was an Xfinity store right next door, so I figured I'd ask about a new promo. The guy checked my account and said that he didn't have anything available, and that I'd probably be better off calling their retention department and threatening to cancel.

So I figured I'd try plan B before going nuclear: going on the Comcast_Xfinity reddit and having those customer service reps take a look (rumor is they can sometimes do better than store or phone reps). But first, I decided to check the Xfinity website and try going through changing my plan, to get the idea of what to ask for. I was fully expecting it to show me a great promotional plan, let me go through the steps of changing it, and then at the last step not let me do it.

Except...it actually worked. Knocked my monthly price down about $15, bumped my internet from 150 to 200 and let me keep my current mid-range cable package. I was literally so amazed that it went through, I kept looking for a catch. But it sent me an email confirmation and everything, and the website now reflects the new plan, new expiration date and new price. So...yay? :shock:
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