Kraken wrote:
UPS Standard is such a racket that I don't offer it anymore after complaints from Canadian customers. They tease you with an affordable shipping charge and then hit you with duties and a local delivery fee. They're more lax about USPS shipments but they soak UPS every time.
Oh yeah, totally. Totally. As a matter of fact, my Dad ordered a book recently and it was shipped via UPS. Normally books are exempt from duty fees, but they wanted $200 in duty fees! WTF? It was a book from a self-publisher. That does not compute. Purolator, the UPS handler here has even had so many complaints about UPS and the delivery guy said they've ended their contract with UPS due to the way they screw with customers.
J.D. wrote:
If you're willing to drive to Niagara Falls you can ship stuff from US eComm sites to a PO Box there and then pick it up and just pay the tax when you bring it back in. That's what I do with all my US purchases. Nothing gets shipped over the border anymore.
That's what my Dad does when he ships telescopes to U.S customers. At one time, he used to use UPS, but when customers would complain about surprise fees, even when he'd had forms prepaid to prevent that, he stopped that practice. Now he drives down to SSM to ship them from the U.S side.