Let's Talk About Google's Project Fi.

Xmann · Post by **Xmann** » Sun Sep 17, 2017 11:24 pm

Call and tell them it's shutting off and over heating. They'll ask if you have downloaded any new apps and if you've rebooted, cleared cache, etc.

I actually did do this and it didn't help. I told them I had and they just honored the defective device.

Also, I tried talking to customer support several times throughout the day and was put on hold for an hour each time before I hung up out of frustration. I finally got a quick response by using the chat, built into the phones settings. Took about 20 minutes and I had the replacement ordered.

Lorini · Post by **Lorini** » Mon Sep 18, 2017 3:55 pm

They hid behind the warranty and wouldn't give me a new phone. I told them that good companies replace products when there's a known manufacturing defect. I asked the person to escalate the issue to their supervisor who will be contacting me through email, so we'll see what happens.

Xmann · Post by **Xmann** » Mon Sep 18, 2017 11:48 pm

Lorini wrote:They hid behind the warranty and wouldn't give me a new phone. I told them that good companies replace products when there's a known manufacturing defect. I asked the person to escalate the issue to their supervisor who will be contacting me through email, so we'll see what happens.

Wow, that's surprising.

Let's see if they will upgrade you. Researching the web shows they are giving everyone a Pixel.

Sent from my Pixel XL using Tapatalk

Lorini · Post by **Lorini** » Tue Sep 19, 2017 7:26 am

So a supervisor has moved the request on to the 'Advanced support team'.

Xmann · Post by **Xmann** » Tue Sep 19, 2017 8:05 am

I was told they would honor the defective phone with a replacement and when I got the email, it showed a Pixel for the replacement.

Hopefully, you'll get the same.

Sent from my Pixel XL using Tapatalk

LawBeefaroni · Post by **LawBeefaroni** » Tue Sep 19, 2017 8:40 am

FWIW, I've always used the chat support from a PC and have received a replacement 2 of 2 times (bit loop and broken fingerprint sensor). Not a pixel but a 5x for a 5x.

If you do it from your phone, you can't go though the motions to narrow it down to hardware.

Xmann · Post by **Xmann** » Tue Sep 19, 2017 10:40 am

LawBeefaroni wrote:FWIW, I've always used the chat support from a PC and have received a replacement 2 of 2 times (bit loop and broken fingerprint sensor). Not a pixel but a 5x for a 5x.

If you do it from your phone, you can't go though the motions to narrow it down to hardware.

I could never get through on the phone and chat had everything done and a replacement in place in <30 minutes.

Sent from my Pixel XL using Tapatalk

Lorini · Post by **Lorini** » Tue Sep 19, 2017 12:43 pm

LawBeefaroni wrote:FWIW, I've always used the chat support from a PC and have received a replacement 2 of 2 times (bit loop and broken fingerprint sensor). Not a pixel but a 5x for a 5x.

If you do it from your phone, you can't go though the motions to narrow it down to hardware.

I did it from my computer because I figured that

. Still waiting....

Xmann · Post by **Xmann** » Thu Sep 21, 2017 4:46 pm

Lorini wrote:
LawBeefaroni wrote:FWIW, I've always used the chat support from a PC and have received a replacement 2 of 2 times (bit loop and broken fingerprint sensor). Not a pixel but a 5x for a 5x.

If you do it from your phone, you can't go though the motions to narrow it down to hardware.
I did it from my computer because I figured that . Still waiting....

What phone did they end up giving you?

Sent from my Pixel XL using Tapatalk

Lorini · Post by **Lorini** » Fri Sep 22, 2017 11:04 am

They are still stonewalling me. Now my case has been 'elevated' to some other bullshit specialist.

Xmann · Post by **Xmann** » Fri Sep 22, 2017 1:24 pm

That's odd. They told me on the spot I was getting a replacement and a couple hours later I got an email telling me it was a Pixel XL.

Sent from my Pixel XL using Tapatalk

Lorini · Post by **Lorini** » Mon Sep 25, 2017 5:51 pm

"We are no longer replacing the defective phones" is what I was finally told. I have filed a complaint with the California Attorney General's office.

Xmann · Post by **Xmann** » Tue Sep 26, 2017 12:52 am

Did they offer any replacement?

Sent from my Pixel XL using Tapatalk

Lorini · Post by **Lorini** » Tue Sep 26, 2017 7:55 am

Nope. I may have to just turn it in for the new cheap phone unless I hear from the AG before the promotion is over.

Lorini · Post by **Lorini** » Tue Sep 26, 2017 11:53 am

So I threw in the towel, got $151 trade in for the phone which is probably more than I could have gotten for it on Ebay, being that I would list it with all the issues mentioned. I get another $50 fi credit and I paid for the stupid $5 a month extra warranty plan.

gilraen · Post by **gilraen** » Tue Sep 26, 2017 12:15 pm

There is a federal class-action lawsuit against Google and Huawei over the defective battery issue, so you may end up getting some money back (eventually).

Isgrimnur · Post by **Isgrimnur** » Tue Sep 26, 2017 12:16 pm

Or a $5 Google Play giftcard.

stessier · Post by **stessier** » Tue Sep 26, 2017 12:19 pm

gilraen wrote:There is a federal class-action lawsuit against Google and Huawei over the defective battery issue, so you may end up getting some money back (eventually).

I haven't searched but just from reading a bunch of articles, is there any phone maker who doesn't have a class action suit against them for a phone defect?

Lorini · Post by **Lorini** » Tue Sep 26, 2017 6:04 pm

gilraen wrote:There is a federal class-action lawsuit against Google and Huawei over the defective battery issue, so you may end up getting some money back (eventually).

Hope so, it's clearly a manufacturing defect.

Xmann · Post by **Xmann** » Tue Sep 26, 2017 6:52 pm

yep, mine was damn near non-functional

glad I got a Pixel replacement, but sorry you didn't. damnit

Sent from my Pixel XL using Tapatalk

naednek · Post by **naednek** » Wed Sep 27, 2017 11:46 am

Lorini wrote:"We are no longer replacing the defective phones" is what I was finally told. I have filed a complaint with the California Attorney General's office.

Question....

Did you put on a dodgers screensaver or dodger app on it?

If so.... I think I found your problem.

Lorini · Post by **Lorini** » Wed Sep 27, 2017 5:47 pm

naednek wrote:
Lorini wrote:"We are no longer replacing the defective phones" is what I was finally told. I have filed a complaint with the California Attorney General's office.

Question....

Did you put on a dodgers screensaver or dodger app on it?

If so.... I think I found your problem.

I dunno, I have MLB At Bat on it, that's all

And that app includes Giants game so

LawBeefaroni · Post by **LawBeefaroni** » Fri Oct 13, 2017 9:33 am

After my happy customer experiences, my wife just had a total shitshow of an experience. Her only option is to buy a soon-to-be obsolete Pixel at full price and it will take 3 days. The Moto x4 is delayed and the Pixel 2 doesn't ship for a few weeks.

They won't even take a trade in on her Nexus 5x since it won't start so she can't wipe it (they only take them if you can factory reset).

She thinks I'm dumb for using project fi.

Lorini · Post by **Lorini** » Fri Oct 13, 2017 9:42 am

For me Project Fi is simpler and cheaper than any other service. Yeah their customer service wasn't good for me either. I'm praying my rapidly deteriorating 6p can make it to Nov 13 when my Pixel 2 ships.

Zaxxon · Post by **Zaxxon** » Fri Oct 13, 2017 9:47 am

I've got a Pixel I'll sell you for a lot less than full price next week if that'll help. Guessing not, but...

LawBeefaroni · Post by **LawBeefaroni** » Fri Oct 13, 2017 11:43 am

Zaxxon wrote:I've got a Pixel I'll sell you for a lot less than full price next week if that'll help. Guessing not, but...

Thanks for the solid offer but we just got a Nexus 5x from Amazon via same-day. The soonest Fi could get us anything was tomorrow, and that was if I ordered yesterday and paid for their super expedited shipping (which was free on my phone but $26 for hers).

Going to limp along on that until the Moto and Pixel 2 reviews start coming in.

DOS=HIGH · Post by **DOS=HIGH** » Fri Oct 13, 2017 11:58 am

The Pixel is obsolete? That's funny coming from someone who's still using a Nexus 5X. Lack of phone options is the only thing I dislike about the Fi, but I'll take my chances that the timing of something like this won't happen to me.

Kelric · Post by **Kelric** » Fri Oct 13, 2017 11:58 am

LawBeefaroni wrote:They won't even take a trade in on her Nexus 5x since it won't start so she can't wipe it (they only take them if you can factory reset).

Mine bricked and they took it without a reset.

Zaxxon · Post by **Zaxxon** » Fri Oct 13, 2017 12:14 pm

LawBeefaroni wrote:
Zaxxon wrote:I've got a Pixel I'll sell you for a lot less than full price next week if that'll help. Guessing not, but...
Thanks for the solid offer but we just got a Nexus 5x from Amazon via same-day.

Sweet.

LawBeefaroni · Post by **LawBeefaroni** » Fri Oct 13, 2017 12:23 pm

Kelric wrote:
LawBeefaroni wrote:They won't even take a trade in on her Nexus 5x since it won't start so she can't wipe it (they only take them if you can factory reset).
Mine bricked and they took it without a reset.

When you go to the trade-in page, it asks if you have reset it. If you put no, you can't proceed. We could lie I guess and they'd probably never know but for the $60 or so they're offering I'd rather take it apart myself.

Kelric · Post by **Kelric** » Tue Oct 17, 2017 11:55 pm

LawBeefaroni wrote: ↑Fri Oct 13, 2017 12:23 pm
Kelric wrote:
LawBeefaroni wrote:They won't even take a trade in on her Nexus 5x since it won't start so she can't wipe it (they only take them if you can factory reset).
Mine bricked and they took it without a reset.
When you go to the trade-in page, it asks if you have reset it. If you put no, you can't proceed. We could lie I guess and they'd probably never know but for the $60 or so they're offering I'd rather take it apart myself.

I called via my wife's phone, they asked if I had reset it, I said it was bricked and couldn't get there from here.

Isgrimnur · Post by **Isgrimnur** » Mon Oct 23, 2017 1:17 pm

ars technica

The Pixel 2 and Pixel 2 XL are the best Android phones you can buy, but boy does the 2 XL have a lot of display issues. In addition to graininess and a weird blue shift at certain viewing angles, the 2 XL is now experiencing burn-in on units that are just a week or two old.

Android Central was the first to report the issue, showing a picture of a Pixel 2 XL with some nasty image retention around the navigation bar. Shortly after, several other reports of burn-in started popping up, and you can add Ars' review unit to the list of affected devices. You can see the permanent navigation bar burn-in below on our two-week-old device.

In response to the complaints, Google has sent out a statement saying that it's investigating the issue:
...
Samsung is the undisputed leader in smartphone OLED panels, and the Samsung panels used on the Pixel 1, Pixel 1 XL, and Pixel 2 have mostly been issue-free. The Pixel 2 XL, however, uses an LG-made POLED display, which has proven to not be up to the standard set by Samsung. The LG V30 uses a similar panel and has lots of display issues, too.

It has been a rough few weeks for Google's hardware division. In addition to the display issues with the Pixel 2 XL, the Google Home Mini apparently shipped with a top touch surface so defective that Google had to permanently disable it. We've got to wonder: what is the quality control like over there?

McNutt · Post by **McNutt** » Mon Oct 23, 2017 1:20 pm

Isgrimnur wrote:ars technica

The Pixel 2 and Pixel 2 XL are the best Android phones you can buy, but boy does the 2 XL have a lot of display issues. In addition to graininess and a weird blue shift at certain viewing angles, the 2 XL is now experiencing burn-in on units that are just a week or two old.

Android Central was the first to report the issue, showing a picture of a Pixel 2 XL with some nasty image retention around the navigation bar. Shortly after, several other reports of burn-in started popping up, and you can add Ars' review unit to the list of affected devices. You can see the permanent navigation bar burn-in below on our two-week-old device.

In response to the complaints, Google has sent out a statement saying that it's investigating the issue:
...
Samsung is the undisputed leader in smartphone OLED panels, and the Samsung panels used on the Pixel 1, Pixel 1 XL, and Pixel 2 have mostly been issue-free. The Pixel 2 XL, however, uses an LG-made POLED display, which has proven to not be up to the standard set by Samsung. The LG V30 uses a similar panel and has lots of display issues, too.

It has been a rough few weeks for Google's hardware division. In addition to the display issues with the Pixel 2 XL, the Google Home Mini apparently shipped with a top touch surface so defective that Google had to permanently disable it. We've got to wonder: what is the quality control like over there?

Wow, what a bummer for their flagship. I had read that the LG V30 display was its weak point. The Samsung displays are awesome, so they made a bad choice with that choice.

Isgrimnur · Post by **Isgrimnur** » Mon Oct 23, 2017 1:23 pm

Pming tjg_marantz before he makes a horrible mistake.

Lorini · Post by **Lorini** » Mon Oct 23, 2017 1:35 pm

Endgadget is not sure that it's actually burn in and that it may change when the screen is refreshes, they apparently aren't seeing it as burn in. We'll see what happens mine is due next week.

tjg_marantz · Post by **tjg_marantz** » Mon Oct 23, 2017 8:26 pm

Isgrimnur wrote:Pming tjg_marantz before he makes a horrible mistake.

Yeah. I'm waiting until things clear up either way for either phone at this point. So pathetic all this.

Here's the thread I started on Reddit. Lots of gnashing of teeth.

https://www.reddit.com/r/GooglePixel/co ... rn_in_2_xl

Zaxxon · Post by **Zaxxon** » Mon Oct 23, 2017 8:29 pm

On the bright side, my Pixel 2 non-XL arrived today and is awesome. Samsung display.

tjg_marantz · Post by **tjg_marantz** » Mon Oct 23, 2017 9:47 pm

Zaxxon wrote:On the bright side, my Pixel 2 non-XL arrived today and is awesome. Samsung display.

Nice! Yeah if the xl was a Samsung display I might have pre-ordered already. Those lg displays...

Enjoy it!!

Lorini · Post by **Lorini** » Tue Oct 24, 2017 7:12 am

Strange clicking sounds reported in both phones.

Geezus I need a phone right away as my Nexus 6P may die any day now. Why Google why???

Edit: Apparently this doesn't happen with all phones so return it if it happens with yours. Hopefully it doesn't happen with mine; clicking sounds are the worst when you have to wear hearing aids.

Xmann · Post by **Xmann** » Tue Oct 24, 2017 3:46 pm

loving my OG Pixel XL, nearly damn perfect

Sent from my Pixel XL using Tapatalk