Let's Talk About Google's Project Fi.
Moderators: Bakhtosh, EvilHomer3k
- Xmann
- Posts: 3458
- Joined: Tue Dec 20, 2005 8:36 pm
Re: Let's Talk About Google's Project Fi.
Call and tell them it's shutting off and over heating. They'll ask if you have downloaded any new apps and if you've rebooted, cleared cache, etc.
I actually did do this and it didn't help. I told them I had and they just honored the defective device.
Also, I tried talking to customer support several times throughout the day and was put on hold for an hour each time before I hung up out of frustration. I finally got a quick response by using the chat, built into the phones settings. Took about 20 minutes and I had the replacement ordered.
I actually did do this and it didn't help. I told them I had and they just honored the defective device.
Also, I tried talking to customer support several times throughout the day and was put on hold for an hour each time before I hung up out of frustration. I finally got a quick response by using the chat, built into the phones settings. Took about 20 minutes and I had the replacement ordered.
gf.me/u/zhnmhs
- Lorini
- Posts: 8282
- Joined: Wed Oct 13, 2004 8:52 am
- Location: Santa Clarita, California
Re: Let's Talk About Google's Project Fi.
They hid behind the warranty and wouldn't give me a new phone. I told them that good companies replace products when there's a known manufacturing defect. I asked the person to escalate the issue to their supervisor who will be contacting me through email, so we'll see what happens.
Black Lives Matter
- Xmann
- Posts: 3458
- Joined: Tue Dec 20, 2005 8:36 pm
Re: Let's Talk About Google's Project Fi.
Wow, that's surprising.Lorini wrote:They hid behind the warranty and wouldn't give me a new phone. I told them that good companies replace products when there's a known manufacturing defect. I asked the person to escalate the issue to their supervisor who will be contacting me through email, so we'll see what happens.
Let's see if they will upgrade you. Researching the web shows they are giving everyone a Pixel.
Sent from my Pixel XL using Tapatalk
gf.me/u/zhnmhs
- Lorini
- Posts: 8282
- Joined: Wed Oct 13, 2004 8:52 am
- Location: Santa Clarita, California
Re: Let's Talk About Google's Project Fi.
So a supervisor has moved the request on to the 'Advanced support team'.
Black Lives Matter
- Xmann
- Posts: 3458
- Joined: Tue Dec 20, 2005 8:36 pm
Re: Let's Talk About Google's Project Fi.
I was told they would honor the defective phone with a replacement and when I got the email, it showed a Pixel for the replacement.
Hopefully, you'll get the same.
Sent from my Pixel XL using Tapatalk
Hopefully, you'll get the same.
Sent from my Pixel XL using Tapatalk
gf.me/u/zhnmhs
- LawBeefaroni
- Forum Moderator
- Posts: 55365
- Joined: Fri Oct 15, 2004 3:08 pm
- Location: Urbs in Horto, outrageous taxes on everything
Re: Let's Talk About Google's Project Fi.
FWIW, I've always used the chat support from a PC and have received a replacement 2 of 2 times (bit loop and broken fingerprint sensor). Not a pixel but a 5x for a 5x.
If you do it from your phone, you can't go though the motions to narrow it down to hardware.
If you do it from your phone, you can't go though the motions to narrow it down to hardware.
" Hey OP, listen to my advice alright." -Tha General
"No scientific discovery is named after its original discoverer." -Stigler's Law of Eponymy, discovered by Robert K. Merton
MYT
"No scientific discovery is named after its original discoverer." -Stigler's Law of Eponymy, discovered by Robert K. Merton
MYT
- Xmann
- Posts: 3458
- Joined: Tue Dec 20, 2005 8:36 pm
Re: Let's Talk About Google's Project Fi.
I could never get through on the phone and chat had everything done and a replacement in place in <30 minutes.LawBeefaroni wrote:FWIW, I've always used the chat support from a PC and have received a replacement 2 of 2 times (bit loop and broken fingerprint sensor). Not a pixel but a 5x for a 5x.
If you do it from your phone, you can't go though the motions to narrow it down to hardware.
Sent from my Pixel XL using Tapatalk
gf.me/u/zhnmhs
- Lorini
- Posts: 8282
- Joined: Wed Oct 13, 2004 8:52 am
- Location: Santa Clarita, California
Re: Let's Talk About Google's Project Fi.
I did it from my computer because I figured that . Still waiting....LawBeefaroni wrote:FWIW, I've always used the chat support from a PC and have received a replacement 2 of 2 times (bit loop and broken fingerprint sensor). Not a pixel but a 5x for a 5x.
If you do it from your phone, you can't go though the motions to narrow it down to hardware.
Black Lives Matter
- Xmann
- Posts: 3458
- Joined: Tue Dec 20, 2005 8:36 pm
Re: Let's Talk About Google's Project Fi.
What phone did they end up giving you?Lorini wrote:I did it from my computer because I figured that . Still waiting....LawBeefaroni wrote:FWIW, I've always used the chat support from a PC and have received a replacement 2 of 2 times (bit loop and broken fingerprint sensor). Not a pixel but a 5x for a 5x.
If you do it from your phone, you can't go though the motions to narrow it down to hardware.
Sent from my Pixel XL using Tapatalk
gf.me/u/zhnmhs
- Lorini
- Posts: 8282
- Joined: Wed Oct 13, 2004 8:52 am
- Location: Santa Clarita, California
Re: Let's Talk About Google's Project Fi.
They are still stonewalling me. Now my case has been 'elevated' to some other bullshit specialist.
Black Lives Matter
- Xmann
- Posts: 3458
- Joined: Tue Dec 20, 2005 8:36 pm
Re: Let's Talk About Google's Project Fi.
That's odd. They told me on the spot I was getting a replacement and a couple hours later I got an email telling me it was a Pixel XL.
Sent from my Pixel XL using Tapatalk
Sent from my Pixel XL using Tapatalk
gf.me/u/zhnmhs
- Lorini
- Posts: 8282
- Joined: Wed Oct 13, 2004 8:52 am
- Location: Santa Clarita, California
Re: Let's Talk About Google's Project Fi.
"We are no longer replacing the defective phones" is what I was finally told. I have filed a complaint with the California Attorney General's office.
Black Lives Matter
- Xmann
- Posts: 3458
- Joined: Tue Dec 20, 2005 8:36 pm
Re: Let's Talk About Google's Project Fi.
Did they offer any replacement?
Sent from my Pixel XL using Tapatalk
Sent from my Pixel XL using Tapatalk
gf.me/u/zhnmhs
- Lorini
- Posts: 8282
- Joined: Wed Oct 13, 2004 8:52 am
- Location: Santa Clarita, California
Re: Let's Talk About Google's Project Fi.
Nope. I may have to just turn it in for the new cheap phone unless I hear from the AG before the promotion is over.
Black Lives Matter
- Lorini
- Posts: 8282
- Joined: Wed Oct 13, 2004 8:52 am
- Location: Santa Clarita, California
Re: Let's Talk About Google's Project Fi.
So I threw in the towel, got $151 trade in for the phone which is probably more than I could have gotten for it on Ebay, being that I would list it with all the issues mentioned. I get another $50 fi credit and I paid for the stupid $5 a month extra warranty plan.
Black Lives Matter
- gilraen
- Posts: 4321
- Joined: Wed Sep 04, 2013 7:45 pm
- Location: Broomfield, CO
Re: Let's Talk About Google's Project Fi.
There is a federal class-action lawsuit against Google and Huawei over the defective battery issue, so you may end up getting some money back (eventually).
- Isgrimnur
- Posts: 82296
- Joined: Sun Oct 15, 2006 12:29 am
- Location: Chookity pok
- Contact:
Re: Let's Talk About Google's Project Fi.
Or a $5 Google Play giftcard.
It's almost as if people are the problem.
- stessier
- Posts: 29840
- Joined: Tue Dec 21, 2004 12:30 pm
- Location: SC
Re: Let's Talk About Google's Project Fi.
I haven't searched but just from reading a bunch of articles, is there any phone maker who doesn't have a class action suit against them for a phone defect?gilraen wrote:There is a federal class-action lawsuit against Google and Huawei over the defective battery issue, so you may end up getting some money back (eventually).
I require a reminder as to why raining arcane destruction is not an appropriate response to all of life's indignities. - Vaarsuvius
Global Steam Wishmaslist Tracking
Global Steam Wishmaslist Tracking
Running__ | __2014: 1300.55 miles__ | __2015: 2036.13 miles__ | __2016: 1012.75 miles__ | __2017: 1105.82 miles__ | __2018: 1318.91 miles | __2019: 2000.00 miles |
- Lorini
- Posts: 8282
- Joined: Wed Oct 13, 2004 8:52 am
- Location: Santa Clarita, California
Re: Let's Talk About Google's Project Fi.
Hope so, it's clearly a manufacturing defect.gilraen wrote:There is a federal class-action lawsuit against Google and Huawei over the defective battery issue, so you may end up getting some money back (eventually).
Black Lives Matter
- Xmann
- Posts: 3458
- Joined: Tue Dec 20, 2005 8:36 pm
Re: Let's Talk About Google's Project Fi.
yep, mine was damn near non-functional
glad I got a Pixel replacement, but sorry you didn't. damnit
Sent from my Pixel XL using Tapatalk
glad I got a Pixel replacement, but sorry you didn't. damnit
Sent from my Pixel XL using Tapatalk
gf.me/u/zhnmhs
- naednek
- Posts: 10876
- Joined: Tue Oct 19, 2004 9:23 pm
Re: Let's Talk About Google's Project Fi.
Lorini wrote:"We are no longer replacing the defective phones" is what I was finally told. I have filed a complaint with the California Attorney General's office.
Question....
Did you put on a dodgers screensaver or dodger app on it?
If so.... I think I found your problem.
hepcat - "I agree with Naednek"
- Lorini
- Posts: 8282
- Joined: Wed Oct 13, 2004 8:52 am
- Location: Santa Clarita, California
Re: Let's Talk About Google's Project Fi.
I dunno, I have MLB At Bat on it, that's all And that app includes Giants game sonaednek wrote:Lorini wrote:"We are no longer replacing the defective phones" is what I was finally told. I have filed a complaint with the California Attorney General's office.
Question....
Did you put on a dodgers screensaver or dodger app on it?
If so.... I think I found your problem.
Black Lives Matter
- LawBeefaroni
- Forum Moderator
- Posts: 55365
- Joined: Fri Oct 15, 2004 3:08 pm
- Location: Urbs in Horto, outrageous taxes on everything
Re: Let's Talk About Google's Project Fi.
After my happy customer experiences, my wife just had a total shitshow of an experience. Her only option is to buy a soon-to-be obsolete Pixel at full price and it will take 3 days. The Moto x4 is delayed and the Pixel 2 doesn't ship for a few weeks.
They won't even take a trade in on her Nexus 5x since it won't start so she can't wipe it (they only take them if you can factory reset).
She thinks I'm dumb for using project fi.
They won't even take a trade in on her Nexus 5x since it won't start so she can't wipe it (they only take them if you can factory reset).
She thinks I'm dumb for using project fi.
" Hey OP, listen to my advice alright." -Tha General
"No scientific discovery is named after its original discoverer." -Stigler's Law of Eponymy, discovered by Robert K. Merton
MYT
"No scientific discovery is named after its original discoverer." -Stigler's Law of Eponymy, discovered by Robert K. Merton
MYT
- Lorini
- Posts: 8282
- Joined: Wed Oct 13, 2004 8:52 am
- Location: Santa Clarita, California
Re: Let's Talk About Google's Project Fi.
For me Project Fi is simpler and cheaper than any other service. Yeah their customer service wasn't good for me either. I'm praying my rapidly deteriorating 6p can make it to Nov 13 when my Pixel 2 ships.
Black Lives Matter
- Zaxxon
- Forum Moderator
- Posts: 28134
- Joined: Wed Oct 13, 2004 12:11 am
- Location: Surrounded by Mountains
Re: Let's Talk About Google's Project Fi.
I've got a Pixel I'll sell you for a lot less than full price next week if that'll help. Guessing not, but...
- LawBeefaroni
- Forum Moderator
- Posts: 55365
- Joined: Fri Oct 15, 2004 3:08 pm
- Location: Urbs in Horto, outrageous taxes on everything
Re: Let's Talk About Google's Project Fi.
Thanks for the solid offer but we just got a Nexus 5x from Amazon via same-day. The soonest Fi could get us anything was tomorrow, and that was if I ordered yesterday and paid for their super expedited shipping (which was free on my phone but $26 for hers).Zaxxon wrote:I've got a Pixel I'll sell you for a lot less than full price next week if that'll help. Guessing not, but...
Going to limp along on that until the Moto and Pixel 2 reviews start coming in.
" Hey OP, listen to my advice alright." -Tha General
"No scientific discovery is named after its original discoverer." -Stigler's Law of Eponymy, discovered by Robert K. Merton
MYT
"No scientific discovery is named after its original discoverer." -Stigler's Law of Eponymy, discovered by Robert K. Merton
MYT
- DOS=HIGH
- Posts: 664
- Joined: Fri Apr 01, 2005 8:06 am
Re: Let's Talk About Google's Project Fi.
The Pixel is obsolete? That's funny coming from someone who's still using a Nexus 5X. Lack of phone options is the only thing I dislike about the Fi, but I'll take my chances that the timing of something like this won't happen to me.
- Kelric
- Posts: 30197
- Joined: Thu Oct 14, 2004 5:20 pm
- Location: Whip City
Re: Let's Talk About Google's Project Fi.
Mine bricked and they took it without a reset.LawBeefaroni wrote:They won't even take a trade in on her Nexus 5x since it won't start so she can't wipe it (they only take them if you can factory reset).
- Zaxxon
- Forum Moderator
- Posts: 28134
- Joined: Wed Oct 13, 2004 12:11 am
- Location: Surrounded by Mountains
Re: Let's Talk About Google's Project Fi.
Sweet.LawBeefaroni wrote:Thanks for the solid offer but we just got a Nexus 5x from Amazon via same-day.Zaxxon wrote:I've got a Pixel I'll sell you for a lot less than full price next week if that'll help. Guessing not, but...
- LawBeefaroni
- Forum Moderator
- Posts: 55365
- Joined: Fri Oct 15, 2004 3:08 pm
- Location: Urbs in Horto, outrageous taxes on everything
Re: Let's Talk About Google's Project Fi.
When you go to the trade-in page, it asks if you have reset it. If you put no, you can't proceed. We could lie I guess and they'd probably never know but for the $60 or so they're offering I'd rather take it apart myself.Kelric wrote:Mine bricked and they took it without a reset.LawBeefaroni wrote:They won't even take a trade in on her Nexus 5x since it won't start so she can't wipe it (they only take them if you can factory reset).
" Hey OP, listen to my advice alright." -Tha General
"No scientific discovery is named after its original discoverer." -Stigler's Law of Eponymy, discovered by Robert K. Merton
MYT
"No scientific discovery is named after its original discoverer." -Stigler's Law of Eponymy, discovered by Robert K. Merton
MYT
- Kelric
- Posts: 30197
- Joined: Thu Oct 14, 2004 5:20 pm
- Location: Whip City
Re: Let's Talk About Google's Project Fi.
I called via my wife's phone, they asked if I had reset it, I said it was bricked and couldn't get there from here.LawBeefaroni wrote: ↑Fri Oct 13, 2017 12:23 pmWhen you go to the trade-in page, it asks if you have reset it. If you put no, you can't proceed. We could lie I guess and they'd probably never know but for the $60 or so they're offering I'd rather take it apart myself.Kelric wrote:Mine bricked and they took it without a reset.LawBeefaroni wrote:They won't even take a trade in on her Nexus 5x since it won't start so she can't wipe it (they only take them if you can factory reset).
- Isgrimnur
- Posts: 82296
- Joined: Sun Oct 15, 2006 12:29 am
- Location: Chookity pok
- Contact:
Re: Let's Talk About Google's Project Fi.
ars technica
The Pixel 2 and Pixel 2 XL are the best Android phones you can buy, but boy does the 2 XL have a lot of display issues. In addition to graininess and a weird blue shift at certain viewing angles, the 2 XL is now experiencing burn-in on units that are just a week or two old.
Android Central was the first to report the issue, showing a picture of a Pixel 2 XL with some nasty image retention around the navigation bar. Shortly after, several other reports of burn-in started popping up, and you can add Ars' review unit to the list of affected devices. You can see the permanent navigation bar burn-in below on our two-week-old device.
In response to the complaints, Google has sent out a statement saying that it's investigating the issue:
...
Samsung is the undisputed leader in smartphone OLED panels, and the Samsung panels used on the Pixel 1, Pixel 1 XL, and Pixel 2 have mostly been issue-free. The Pixel 2 XL, however, uses an LG-made POLED display, which has proven to not be up to the standard set by Samsung. The LG V30 uses a similar panel and has lots of display issues, too.
It has been a rough few weeks for Google's hardware division. In addition to the display issues with the Pixel 2 XL, the Google Home Mini apparently shipped with a top touch surface so defective that Google had to permanently disable it. We've got to wonder: what is the quality control like over there?
It's almost as if people are the problem.
- McNutt
- Posts: 12378
- Joined: Wed Oct 13, 2004 4:57 pm
- Location: What's the opposite of the Twittersphere
Re: Let's Talk About Google's Project Fi.
Wow, what a bummer for their flagship. I had read that the LG V30 display was its weak point. The Samsung displays are awesome, so they made a bad choice with that choice.Isgrimnur wrote:ars technica
The Pixel 2 and Pixel 2 XL are the best Android phones you can buy, but boy does the 2 XL have a lot of display issues. In addition to graininess and a weird blue shift at certain viewing angles, the 2 XL is now experiencing burn-in on units that are just a week or two old.
Android Central was the first to report the issue, showing a picture of a Pixel 2 XL with some nasty image retention around the navigation bar. Shortly after, several other reports of burn-in started popping up, and you can add Ars' review unit to the list of affected devices. You can see the permanent navigation bar burn-in below on our two-week-old device.
In response to the complaints, Google has sent out a statement saying that it's investigating the issue:
...
Samsung is the undisputed leader in smartphone OLED panels, and the Samsung panels used on the Pixel 1, Pixel 1 XL, and Pixel 2 have mostly been issue-free. The Pixel 2 XL, however, uses an LG-made POLED display, which has proven to not be up to the standard set by Samsung. The LG V30 uses a similar panel and has lots of display issues, too.
It has been a rough few weeks for Google's hardware division. In addition to the display issues with the Pixel 2 XL, the Google Home Mini apparently shipped with a top touch surface so defective that Google had to permanently disable it. We've got to wonder: what is the quality control like over there?
- Isgrimnur
- Posts: 82296
- Joined: Sun Oct 15, 2006 12:29 am
- Location: Chookity pok
- Contact:
Re: Let's Talk About Google's Project Fi.
Pming tjg_marantz before he makes a horrible mistake.
It's almost as if people are the problem.
- Lorini
- Posts: 8282
- Joined: Wed Oct 13, 2004 8:52 am
- Location: Santa Clarita, California
Re: Let's Talk About Google's Project Fi.
Endgadget is not sure that it's actually burn in and that it may change when the screen is refreshes, they apparently aren't seeing it as burn in. We'll see what happens mine is due next week.
Black Lives Matter
- tjg_marantz
- Posts: 14688
- Joined: Fri Oct 15, 2004 12:54 pm
- Location: Queen City, SK
Re: Let's Talk About Google's Project Fi.
Yeah. I'm waiting until things clear up either way for either phone at this point. So pathetic all this.Isgrimnur wrote:Pming tjg_marantz before he makes a horrible mistake.
Here's the thread I started on Reddit. Lots of gnashing of teeth.
https://www.reddit.com/r/GooglePixel/co ... rn_in_2_xl
Home of the Akimbo AWPs
- Zaxxon
- Forum Moderator
- Posts: 28134
- Joined: Wed Oct 13, 2004 12:11 am
- Location: Surrounded by Mountains
Re: Let's Talk About Google's Project Fi.
On the bright side, my Pixel 2 non-XL arrived today and is awesome. Samsung display.
- tjg_marantz
- Posts: 14688
- Joined: Fri Oct 15, 2004 12:54 pm
- Location: Queen City, SK
Re: Let's Talk About Google's Project Fi.
Nice! Yeah if the xl was a Samsung display I might have pre-ordered already. Those lg displays...Zaxxon wrote:On the bright side, my Pixel 2 non-XL arrived today and is awesome. Samsung display.
Enjoy it!!
Home of the Akimbo AWPs
- Lorini
- Posts: 8282
- Joined: Wed Oct 13, 2004 8:52 am
- Location: Santa Clarita, California
Re: Let's Talk About Google's Project Fi.
Strange clicking sounds reported in both phones.
Geezus I need a phone right away as my Nexus 6P may die any day now. Why Google why???
Edit: Apparently this doesn't happen with all phones so return it if it happens with yours. Hopefully it doesn't happen with mine; clicking sounds are the worst when you have to wear hearing aids.
Geezus I need a phone right away as my Nexus 6P may die any day now. Why Google why???
Edit: Apparently this doesn't happen with all phones so return it if it happens with yours. Hopefully it doesn't happen with mine; clicking sounds are the worst when you have to wear hearing aids.
Black Lives Matter
- Xmann
- Posts: 3458
- Joined: Tue Dec 20, 2005 8:36 pm
Re: Let's Talk About Google's Project Fi.
loving my OG Pixel XL, nearly damn perfect
Sent from my Pixel XL using Tapatalk
Sent from my Pixel XL using Tapatalk
gf.me/u/zhnmhs