Computer boot problem

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stessier
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Computer boot problem

Post by stessier »

I have a Win10 desktop. Last night I used it and it was fine. This morning I came down and booted it up and got -

>>>Checking Media Presence....
>>>Media Present.....
>>>Start PXE over IVP4.

This is not normal. I let it sit for a while and the BIOS opens up.

Under Boot Priority, the only thing listed is UEFI: IP4 Intel Ethernet Connection (H) I219V

Searching the internet suggests I should have my hard drive listed there. How do I add something to the boot priority? This is an ASUS card.

And once I get this figured out, how did it lose my hard drive in the first place?

Edit: When I go to the Advanced Menu, there is a Boot heading. Clicking on that and a bit down the page is Boot Option Priorities. Boot Option #1 is the Ethernet listed above. There is a drop down, but that is the only option listed (besides Disabled). Below that is Boot Override and again the Ethernet Connection is listed. So is it just not seeing my hard drive...that sounds bad...
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Re: Computer boot problem

Post by stessier »

Also - when it works, I boot to an SSD drive. I also have a HDD in there as well.
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Re: Computer boot problem

Post by stessier »

I turned off the power and de-enrgized the system and then opened up the case. I can see the HDD and made sure the cables connections were well seated. For the life of me, I can't find the SSD.

The motherboard I am using is a ASUS Z170 Pro Gaming with BIOS Ver. 0803

On the BIOS screen, I have a SATA Information list and it shows

SATA6G_3: HL-DT-ST BD-RE WH14NS40 ATAPI
SATA6G_4: TOSHIBA DT01ACA200 (2000.3GB)

1,2,5, and 6 are all N/A

That Toshiba is the HDD I can find. I think the one in 3 is my Blu-ray player?
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Re: Computer boot problem

Post by stessier »

This is my computer.

Now to find what that SSD drive looks like...

Edit: I was booting off the SSD. I really can't find it...so weird.

Edit2: Ah-ha - found it! It is a little card like think attached directly to the MB...it's screwed in. So now I really don't know what to do. It's not like that connection came loose.
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Re: Computer boot problem

Post by stessier »

Hmmm...minor progress?

I decided to update my BIOS since there were several newer ones out there. I did it through the UEFI tool where it went to the internet and found very 1204. This is still not the newest, however, I updated anyway.

It still ends up sending me to the BIOS screen, but now I see in the boot list my Toshiba hard drive, the Blu-ray player, and then my externally connected WD drive. Sadly, windows is on the SSD connected via M.2 and that is not detected. I went into the Advanced menu in the BIOS and under Advanced\PCH Storage Configuration I see SATA Mode Selection. It is set to AHCI, which I believe is correct. But I can not find any setting anywhere that says "Look in M.2 for a drive".

Edit: Ah-ha - under Advanced\Onboard Device Configuration, I see M.2/Sata Express Detect Mode and it is set to Auto. The other option is Manual. Should I try putting it in Manual?

Edit 2: Since it worked so well the first time, I updated the BIOS again - I'm now on version 3016. Still not detecting the M.2 drive.
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Re: Computer boot problem

Post by stessier »

Have to get ready for work, but I'm out of ideas. How does one test if the M2 port is working or if that drive is dead?
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Re: Computer boot problem

Post by stessier »

So I'm kind of assuming the drive is dead. As seen above, I bought this from Cyberpower, but it didn't come with a recovery disk. I think there may be something on the 2TB drive, but I'm not sure if it is bootable. I know I've made backups to the external drive, but I know those aren't bootable - just recovery. The only thing on the dead drive was Windows and all my games - which is fine as they all use cloud saves.

How does one go about creating a boot drive? Do I have to buy a new copy of Windows?
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Re: Computer boot problem

Post by Punisher »

First off, I didn't realize they were using the M.2 drives in desktops.. Can't really see a reason why since you can get a larger SSD in the normal format for the sameish price usually.
The M.2's were made for laptops and I have 4 of them in mine.

Could be the drive or the motherboard connection. only way to test would be to get a new M.2, but you could try removing the existing one and then putting it back in while the desktop is off and unplugged.
Also, look for an option in BIOS to reset to defaults, that may help.

As for Windows disk, try calling Cyberpower and see if they can send you one or even see if there is a warranty for your desktop. You can also check to see if the M.2 itself has a manufacturers warranty.
If cyberpower can't/won't help you, then yes, you'd have to buy Windows most likely.
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Re: Computer boot problem

Post by Isgrimnur »

With Cyberpower, you should just need a disc. My Windows key is on a sticker on the case. If you have access to a working machine, you may just be able to download Win10.
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Re: Computer boot problem

Post by stessier »

Thanks guys - I'll try re-seating it when I get home. I'll also look for the Windows sticker. I don't think I have one, but seeing as it took me almost an hour to find the SSD drive, it's probably worth a more dedicated inspection. :)
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Re: Computer boot problem

Post by stessier »

As for the M.2 - I remember I got it because they said it had a bigger pipe or something - able to read much faster than a SSD connected through a standard SATA3 connection. I don't remember researching it terribly much, though, so I could be very mistaken.
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Re: Computer boot problem

Post by hitbyambulance »

probably your drive controller died, or some other internal M.2/HDD component - UEFI can't find the boot-up drive. maybe swap the SATA cable, but this is sounding like a warranty issue.
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Re: Computer boot problem

Post by stessier »

There is no SATA cable - the M.2 is mounted directly on the motherboard.
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Re: Computer boot problem

Post by stessier »

My system is from 12/2015 and so all parts are out of warranty. So I'm on my own getting a new SSD.

My Windows key is actually stored on the motherboard - so I can reinstall windows and it will be fine. I was then told I should have been given a Windows recovery CD. After a little hunting, I found it. So now I'm working on reinstalling. The Hard drive I have says it can't install on though - says it is of the GPT partition style and that won't work. I have the option to format the drive...but am hesitant because I'm only 99% sure everything on that drive is backed up. Oh, I did find out I'd only been backing up files and not making restore points...so lesson learned there.

I've got to put the kids to bed so I think I'll try reseating the SSD in the morning. If that doesn't work, I think I'll pick up another (regular SATA) SSD from Best Buy and install on that. Does that sound like a crazy plan?
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Re: Computer boot problem

Post by Zarathud »

Its a good plan. If you save the M3, you can copy data later and save non-boot data to the old drive. Priority #1 is a working machine.
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Re: Computer boot problem

Post by stessier »

Thanks Zarathud.

Reseating the SSD didn't help, so it's off to Best Buy for the new part (same price as Amazon but no wait!) and my local computer store for the bracket and cables. Assuming this all works, I also found a M.2 enclosure on Amazon that will let me connect it via USB. That's the only thing I can think of to see if the drive still lives, unless someone has another suggestion?
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Re: Computer boot problem

Post by TheMix »

Assuming M.2s are like other SSDs, they have a controller chip that keeps track of the location of each piece of data. If that goes, then it's toast. There is nothing you can do. I had it happen to a SSD. :(

Good luck.

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Re: Computer boot problem

Post by stessier »

New SSD and Sata data cable purchased. I'm pretty confused about the power cable. I have to look inside my box again. I think there must be a free connector hanging around in there, but everything is so tied up I must have missed it previously. I thought I had to go directly from the power supply to the drive, but multiple people have said no - there should be a cable already in there that has a tail free. So that's what I'm hoping for or else I'm not sure what to do.
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Re: Computer boot problem

Post by Punisher »

Also, if you are doing a clean install of windows on a new drive, disconnect all other drives until windows is fully up and running. I have had windows do some weird things, like making the OS drive E: instead of C: during an install with other drives active.
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Re: Computer boot problem

Post by Punisher »

There "might" be a free cable on the power supply... you may have to untie things to check all the cables though.
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Re: Computer boot problem

Post by stessier »

Punisher wrote:Also, if you are doing a clean install of windows on a new drive, disconnect all other drives until windows is fully up and running. I have had windows do some weird things, like making the OS drive E: instead of C: during an install with other drives active.
Thanks for the tip!
Punisher wrote:There "might" be a free cable on the power supply... you may have to untie things to check all the cables though.
Yeah, that is the plan. If not, I found splitters on Amazon - any reason something like this wouldn't work?

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Re: Computer boot problem

Post by stessier »

Well, I got it running. Thanks for all the advice! Reinstall wasn't too painful although losing all my settings wasn't great.

I think I might have bumped the cooler on my CPU though...it seems to be running really, really hot. Just going to ESPN is enough to make it spike to 70C. I'm going to have to watch that. I have a giant heat pipe cooler...not sure I want to mess with that, but I might have to. Blech.
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Re: Computer boot problem

Post by Zarathud »

Could heat have killed your old M2 drive?
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Re: Computer boot problem

Post by stessier »

I don't think so. It's been particularly cool and the room the computer is in is about 64F. The computer was working fine the night before and the CPU was generally around 55-65C when under load. I turned if off that night and when I turned it on the next morning, it was dead.

Doing research, I read that SSDs don't handle sudden power outages particularly well. About a week ago, we had a thunderstorm that took out power. The computer was in sleep mode when the power went out. It is attached to a surge protector as well. When the power went out, we went the additional step of pulling the plugs from the wall as well until after power was restored. The computer worked fine for nearly a week after that, but maybe that did it?

The game that has been sending it over 70C was Star Wars: Commander. It looks like that game had an update recently, so maybe it isn't particularly optimized for Win 10? It worked fine before everything happened. I just played One Finger Death Punch for about 30 minutes and even while downloading StarCraft II in the background, temps never got over 61C.

I'm getting all these numbers from Speccy - maybe the latest version reads higher/faster than previous versions? Everything except that Star Wars game seems stable so far.
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Re: Computer boot problem

Post by stessier »

Star Wars runs fine now - temps in the low 40s. I think Windows was also downloading updates in the background last time I checked, so maybe that had something to do with it. I'll still keep an eye on it, but everything seems peachy at the moment.
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Re: Computer boot problem

Post by Giles Habibula »

Did you get another M.2 drive, or a regular SSD?

This thread caught my attention because my new Alienware desktop rig has an M.2 boot drive in it, and I'm trying to figure out why the M.2 spec is considered such a feature?

I found this old article, which basically just confused me even more.

I guess they are supposed to be faster, and I'm hoping I don't have trouble with mine, as a quick check on Amazon shows the M.2 drive to be quite a bit more expensive than the standard SSD you see in Best Buy.
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Re: Computer boot problem

Post by Paingod »

It's a relatively new technology that's being more popular and moving in to replace older, slower tech is all - growing pains. I expect to see "build" options including regular HDD's, SSD's, and M2 drives going forward. Cheap/Slow - Moderate/Moderate - Expensive/Fast

I first encountered it with a Dell laptop I ordered that could support it - and the pricing between an old 5400RPM drive and the M2 drive was enough to make me buy the M2 elsewhere and install it myself. What I discovered was that the inside of the laptop was missing spacers and holders that needed to be bought separately if the laptop wasn't ordered with it. :doh:

It's supposed to be very fast, compared to regular SSD's and as the price comes down I expect to see more of it everywhere.

This article (a photographer's forum where they really care about Read time) claims M2 drives are 5x faster than SSD's on read time, and SSD's are 5x faster than HDD's on read time - making M2's 25x faster to read from than standard old HDD's. The M2 is only 3x faster than SSD when it comes to Write, though.
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Re: Computer boot problem

Post by stessier »

Giles Habibula wrote:Did you get another M.2 drive, or a regular SSD?

This thread caught my attention because my new Alienware desktop rig has an M.2 boot drive in it, and I'm trying to figure out why the M.2 spec is considered such a feature?

I found this old article, which basically just confused me even more.

I guess they are supposed to be faster, and I'm hoping I don't have trouble with mine, as a quick check on Amazon shows the M.2 drive to be quite a bit more expensive than the standard SSD you see in Best Buy.
Sorry, read this Saturday morning right before heading out to the gym and then forgot about it.

I got a SSD. I'm not sure why the M.2 failed - whether it was the drive or the board connection and didn't want to risk buying something I couldn't use. I figure when I get some extra cash I'll either buy another M.2 to check the board or get an enclosure for the M.2 and connect it via USB to see if it still works.

FWIW, booting from the SSD vs. M.2 is barely noticeable difference. I'd say the difference in booting Windows 10, if any, is less than 3s and the whole thing takes around 15-20s total.
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Re: Computer boot problem

Post by Giles Habibula »

stessier wrote: ....FWIW, booting from the SSD vs. M.2 is barely noticeable difference. I'd say the difference in booting Windows 10, if any, is less than 3s and the whole thing takes around 15-20s total.
Thanks for the explanation, guys.
stessier, that's a really fast boot! My M.2 gets me to my desktop in maybe 20 seconds, but I think it's another 10 seconds until I can actually start using stuff.
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Re: Computer boot problem

Post by LordMortis »

Sorry I missed this earlier. I'd have recommended going straight for the reload. My M&P built machine has died twice due to boot freakouts during updates and both times I've had to reformat and reload. I currently have migrated about 12 workstations to 10 at work and have had F&R two of them already. One because of an unrecoverable (as far as I could figure after about six hours of troubleshooting) profile freakout and one because the MBR merged with whatever they call the FAT in the new and secured BIOSless version of GPART.

My malice for 10 is pretty strong so far, but there is very little choice. 7 is essentially dead and 8 is untenable. I'm still hoping they get it right in the long run. You know every other OS... Only 10 has not been a strong contender out of the box.
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Re: Computer boot problem

Post by Zarathud »

I dislike how 10 wants to do its own thing on every startup. It really wants to be left on 24/7.
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Re: Computer boot problem

Post by LordMortis »

Zarathud wrote:I dislike how 10 wants to do its own thing on every startup. It really wants to be left on 24/7.
And do what it wants to do during that time frame playing around on the Internet while you sleep.
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Re: Computer boot problem

Post by Daehawk »

My malice for 10 is pretty strong so far, but there is very little choice. 7 is essentially dead and 8 is untenable. I'm still hoping they get it right in the long run. You know every other OS... Only 10 has not been a strong contender out of the box.
Depends on what you use it for. I use it as a core gaming system and internet user, No business. I run Win7. Haven't allowed it to update itself in 2 years at least. Runs great for what I use it for.
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Re: Computer boot problem

Post by LordMortis »

Daehawk wrote:Depends on what you use it for. I use it as a core gaming system and internet user, No business. I run Win7. Haven't allowed it to update itself in 2 years at least. Runs great for what I use it for.
I do administrative work to support an office of about 100 workstations. I have an obligation to my customers that states that I keeps my OSes patched up to date for security purposes.

I believe I could stay on 7 right now. The problem is that 7 has a sunset date of January 2020. My withdraw needs to be 100% before then.
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Re: Computer boot problem

Post by Daehawk »

By 2020 Im sure Ill be forced to switch to whatever the new banana is.

Sorry you have to use Win 10. Its on my wife's laptop and I can hardly use the thing when she asks me whats wrong with it haha.
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