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"Plugged in but not charging" on my laptop

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Xmann
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"Plugged in but not charging" on my laptop

Post by Xmann » Tue Sep 05, 2017 10:20 pm

My Dell laptop is down to 9% and won't charge.

When I plug it in (original Dell charger), I get the "plugged in but not charging" message.

The internet tells me this is not an isolated problem and there can several reasons for this.

I've done everything, except update the BIOS. I haven't updated the BIOS because you need at least 10% battery life and I indeed have 9%.

The internet also tells me I can force the BIOS install by doing some type of DOS command. I haven't done this because I'm afraid the laptop will die before the install is complete and I'm screwed if this happens.

So I'm wondering if I have any other options?

I've taken the battery out, clean the ends to the charger, checked the battery in the BIOS (and it says it's life is good), etc.

Any suggestions? I'd like my laptop back.

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Daehawk
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Re:

Post by Daehawk » Tue Sep 05, 2017 10:38 pm

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Xmann
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Re: "Plugged in but not charging" on my laptop

Post by Xmann » Wed Sep 06, 2017 12:35 am

Literally did everything recommended in that post.

I'm going out to buy another charger tomorrow and hope that will fix it.

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Unagi
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Re:

Post by Unagi » Wed Sep 06, 2017 12:22 pm

Do you have any options to get your battery charged from Another Laptop (someone at work, for instance) - and then use that newly charged battery to play with the BIOS?

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Daehawk
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Re: Re:

Post by Daehawk » Wed Sep 06, 2017 12:51 pm

Unagi wrote:Do you have any options to get your battery charged from Another Laptop (someone at work, for instance) - and then use that newly charged battery to play with the BIOS?
Why would he need to do that? Maybe I misunderstood but I thought it worked off the power cord but wouldn't charge the battery.
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Unagi
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Re: Re:

Post by Unagi » Wed Sep 06, 2017 5:24 pm

Daehawk wrote:
Unagi wrote:Do you have any options to get your battery charged from Another Laptop (someone at work, for instance) - and then use that newly charged battery to play with the BIOS?
Why would he need to do that? Maybe I misunderstood but I thought it worked off the power cord but wouldn't charge the battery.
Hmm, I guess I'm confused a little too.

It's not charging.
And he'd like it to charge.... but the last thing seems to be a BIOS upgrade.

It sounds like: Plugged In or Not - it won't do the BIOS upgrade unless the battery has a stronger charge - and he can't get his laptop to give his battery a charge...

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Daehawk
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Re:

Post by Daehawk » Wed Sep 06, 2017 6:37 pm

Good catch. I forgot some stuff wont do an update without a full battery. Catch 22 going on.
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Punisher
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Re:

Post by Punisher » Wed Sep 06, 2017 10:14 pm

Are you sure it's not a bad battery? Maybe order one from somewhere you can return it.
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Xmann
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Re: "Plugged in but not charging" on my laptop

Post by Xmann » Thu Sep 07, 2017 12:19 am

I ordered a new charger and will be here tomorrow. Hoping that works.

The BIOS says the battery is good and it's only 18 months old.

This is a known issue I guess with Dell computers. Just hoping a new charger works.

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Unagi
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Re:

Post by Unagi » Thu Sep 07, 2017 2:34 am

Xmann wrote:I ordered a new charger and will be here tomorrow. Hoping that works.

The BIOS says the battery is good and it's only 18 months old.

This is a known issue I guess with Dell computers. Just hoping a new charger works.

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Xmann
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Re: "Plugged in but not charging" on my laptop

Post by Xmann » Fri Sep 08, 2017 5:43 pm

New charger did not work, down to 1%.

I have the battery disabled and I'm running off the charger. Any reason why I can't continue to do this?

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Jeff V
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Re:

Post by Jeff V » Sun Sep 10, 2017 3:32 pm

If the laptop is receiving power from being plugged in, you shouldn't need a battery at all. Remove the battery, if it starts, you can update the bios without a problem.

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Kasey Chang
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Re:

Post by Kasey Chang » Sun Oct 01, 2017 11:08 am

I bought a battery for my Dell when that happened.
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LordMortis
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Re: Re:

Post by LordMortis » Mon Oct 16, 2017 4:35 pm

Kasey Chang wrote:
Sun Oct 01, 2017 11:08 am
I bought a battery for my Dell when that happened.

This. It's 1) A dying power supply, 2) a loose battery, 3) an old battery that doesn't charge anymore.

2) is the easiest to fix. 3) is the almost always the case.

I suppose 4) is something is interfering between the powersupply and the battery. I have never seen it but it's got to be a possibility.

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Xmann
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Re: "Plugged in but not charging" on my laptop

Post by Xmann » Mon Oct 16, 2017 4:44 pm

ya, just using the power supply at this point and not worrying about battery

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tjg_marantz
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Re:

Post by tjg_marantz » Mon Oct 16, 2017 5:23 pm

My wife's 5 year old laptop is doing the same thing. Gateway nv29 I believe. There is a fix to at least get your battery charging. It may stop charging again but should work to get your charged.

Shut down.
Take out battery.
Boot up.
Go to device manager and under batteries, delete Microsoft AC Adapter and Microsoft ACPI-Compliant Control Method Battery.
Shut down.
Insert battery.
Boot up.

Windows will reinstall the drivers and your battery should now be charging when plugged in. Try that and see if it works. :)
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Xmann
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Re: "Plugged in but not charging" on my laptop

Post by Xmann » Tue Oct 17, 2017 10:47 am

nope, no dice. didn't work.

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Re: "Plugged in but not charging" on my laptop

Post by tjg_marantz » Tue Oct 17, 2017 12:54 pm

Well crud.

Okay.

Windows key + x
Windows PowerShell
Type: powercfg /batteryreport

It'll save an HTML file in c:\users\name called batteryreport.html. (check in c root of not there).

Scroll down to about halfway. There's a column for like battery health I think. It'll show how much it can charge. Might be something that points to a hardware error if the numbers are real low. It's like design capacity in one column and available capacity or something. If those numbers are fine then you might still want to replace the battery just make sure you can return it if it doesn't help.

Then you'll know the problem is either hardware in laptop or software. Try a format also.

It's like poking around in the dark.
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