Amazon has whacked our affiliate account. Hosting Donations/Commitments $2063 of $1920 (Sept 13/18). In Hand $1466 (Lump sum payments minus paypal graft). Paypal Donation Link Here

Gmail account recovery

For general computer discussion & help, come here

Moderators: Bakhtosh, EvilHomer3k

Post Reply
User avatar
Grifman
Posts: 17976
Joined: Wed Oct 13, 2004 7:17 pm

Gmail account recovery

Post by Grifman » Tue Mar 05, 2019 1:33 pm

This is an utterly worthless.

Windows said that my gmail was corrupted so it did it's thing. Then logging into Gmail it asked me to create a new password, which I did. However, I had to log back into Gmail and it doesn't recognize my new password (even though it shows that I just changed it. So now I go through their password recovery process.

1) It asks for me to enter my most recent password (I already did and it didn't work).

2) Then it asks to send a confirmation to my phone, which I respond to.

3) Then asks to send a confirmation email to a back up email address which I no longer use so I have to skip that and "Select another way"

4) Then it asks what phone number I have set up for the account and I correctly answer that

5) Then it asks for my high school which I answer correctly

6) Then it wants to know that month/year I set up my Google account - WTF!?! Who remembers that?!?! So I select another way

7) At that point it asks for an email address where they can contact me because they have to research this so I give them my backup hotmail account

I did some googling on this and this is just a horror story over and over again from people who have gone through the same thing, some of which are unable to get their accounts back. This is utterly absurd! And there's no phone number that I can find where you can actually talk to anyone.

I am supposed to hear back from the in 3-5 business days but I am afraid I will be out on luck. I can access the account from my phone/ipad but I need access from my pc to be able to print stuff. Anyone every had to deal with this? This is just about the worst customer service I have come across.
Tolerance is the virtue of the man without convictions. – G.K. Chesterton

User avatar
stessier
Posts: 24182
Joined: Tue Dec 21, 2004 12:30 pm
Location: SC

Re: Gmail account recovery

Post by stessier » Tue Mar 05, 2019 1:44 pm

I'm sorry, I've never had to go through it.

I'm confused though - how can you still get in on a tablet and phone but not your desktop? Are you using Chrome on the PC and can't login? Or is it that Microsoft synching something into another program to show combine all email isn't working?
I require a reminder as to why raining arcane destruction is not an appropriate response to all of life's indignities. - Vaarsuvius
Global Steam Wishmaslist Tracking
Running____2014: 1300.55 miles____2015: 2036.13 miles____2016: 1012.75 miles____2017: 1105.82 miles____2018: 1318.91 miles

User avatar
Anonymous Bosch
Posts: 7318
Joined: Thu Oct 14, 2004 6:09 pm
Location: Northern California [originally from the UK]

Re: Gmail account recovery

Post by Anonymous Bosch » Tue Mar 05, 2019 1:51 pm

"Good intentions will always be pleaded for every assumption of authority. It is hardly too strong to say that the Constitution was made to guard the people against the dangers of good intentions. There are men in all ages who mean to govern well, but they mean to govern. They promise to be good masters, but they mean to be masters." -- Daniel Webster

User avatar
Grifman
Posts: 17976
Joined: Wed Oct 13, 2004 7:17 pm

Re: Gmail account recovery

Post by Grifman » Tue Mar 05, 2019 2:09 pm

stessier wrote:
Tue Mar 05, 2019 1:44 pm
I'm sorry, I've never had to go through it.

I'm confused though - how can you still get in on a tablet and phone but not your desktop? Are you using Chrome on the PC and can't login? Or is it that Microsoft synching something into another program to show combine all email isn't working?
I don't really know but I can. Maybe the phone retains the password and uses it to log in? It's strange because I changed in on the PC but the phone acts like nothing happened.
Tolerance is the virtue of the man without convictions. – G.K. Chesterton

User avatar
LawBeefaroni
Forum Moderator
Posts: 45814
Joined: Fri Oct 15, 2004 3:08 pm
Location: Urbs in Horto, where we only use the old smilies

Re: Gmail account recovery

Post by LawBeefaroni » Tue Mar 05, 2019 3:15 pm

"On the PC.". Is that in Chrome/browser or in an application?
" Hey OP, listen to my advice alright." -Tha General
"No scientific discovery is named after its original discoverer." -Stigler's Law of Eponymy, discovered by Robert K. Merton

MYT

User avatar
Daehawk
Posts: 42857
Joined: Sat Jan 01, 2005 1:11 am
daehawk’s avatar
Snooze

Re: Gmail account recovery

Post by Daehawk » Tue Mar 05, 2019 3:27 pm

I cant help so I will say good luck. Hope its not some trojan or virus or keylogger.

Im a little curious as this brought up thoughts about my original account. I started with Gmail in its beta or 1 gig times. 2004 I think. I had another account but my wife didn't like the name or the ease of it or something so I made the one I use now...which is hell to tell to someone over a phone :). But I wonder if I could log into my old account somehow without messing up my current one and just see what stuff I used to get in my email back then. Like is that nick / account still there even. I could probably guess my old password.
https://www.gofundme.com/please-help-di ... -wife-died ....Help for me to take care of stuff . Wife died Jan 3 2019 after 31 years. My soulmate.
---------------------------------------------
I am Dyslexic of Borg, prepare to have your ass laminated.
GroovAtroN, stop asking
I guess Ray Butts has ate his last pancake.
http://steamcommunity.com/id/daehawk

User avatar
Rumpy
Posts: 8388
Joined: Sun Mar 27, 2005 6:52 pm
Location: Sudbury, Ontario, Canada

Re: Gmail account recovery

Post by Rumpy » Tue Mar 05, 2019 5:00 pm

I had a situation long ago that I resolved via the account recovery option to contact support. When I had my Kindle w/ Keyboard, I decided to see what would happen if I logged into Gmail using the experimental browser. What could go wrong, I thought? Well, Gmail freaked out and I got locked out of my account. After going through the account recovery options and sending a message regarding the reason, it got promptly fixed.
PC:
Intel i5 660
8GB RAM
Asus ROG 4GB 1050Ti

User avatar
hitbyambulance
Posts: 5946
Joined: Wed Oct 13, 2004 3:51 am
Location: Map Ref 47.6°N 122.35°W
Contact:

Re: Gmail account recovery

Post by hitbyambulance » Tue Mar 05, 2019 5:59 pm

Daehawk wrote:
Tue Mar 05, 2019 3:27 pm
But I wonder if I could log into my old account somehow without messing up my current one and just see what stuff I used to get in my email back then. Like is that nick / account still there even. I could probably guess my old password.
you know you can switch accounts:

https://www.gtricks.com/google/login-di ... e-browser/

or use another web browser

User avatar
Exodor
Posts: 16457
Joined: Tue Oct 12, 2004 11:10 pm
Location: Portland, OR

Re: Gmail account recovery

Post by Exodor » Tue Mar 05, 2019 6:46 pm

Thanks for reminding me to check my account recovery options. :)


Good luck with getting control of your account.

User avatar
Alefroth
Posts: 4361
Joined: Thu Oct 14, 2004 1:56 pm
Location: Bellingham WA

Re: Gmail account recovery

Post by Alefroth » Wed Mar 06, 2019 4:00 am

I don't understand why Windows thinks your Gmail is corrupted. What would be corrupted? Can you reset your password from the iPad?

User avatar
Isgrimnur
Posts: 59790
Joined: Sun Oct 15, 2006 12:29 am
Location: Dallas, TX
Contact:
Isgrimnur’s avatar
Snooze

Re: Gmail account recovery

Post by Isgrimnur » Wed Mar 06, 2019 11:06 am

I just set up my wife's new rig for her. Windows 10 required an email address for setup and a password and PIN. It took her GMail address as an acceptable address. Did you use the gmail address to set up your Windows account?
Silver - 1k

User avatar
Grifman
Posts: 17976
Joined: Wed Oct 13, 2004 7:17 pm

Re: Gmail account recovery

Post by Grifman » Thu Mar 07, 2019 11:49 pm

I managed to guess my password so I'm good, but their recovery process is still awful.
Tolerance is the virtue of the man without convictions. – G.K. Chesterton

chrispeddler
Posts: 3
Joined: Wed May 08, 2019 9:34 pm

Re: Gmail account recovery

Post by chrispeddler » Mon May 20, 2019 2:17 am

Same thing happened to me. Exhausted all those security questions but still didn't got my account back. Lesson for me, use Lastpass...but im not using it for any financial related accounts.

Post Reply