Gmail account recovery
Posted: Tue Mar 05, 2019 1:33 pm
This is an utterly worthless.
Windows said that my gmail was corrupted so it did it's thing. Then logging into Gmail it asked me to create a new password, which I did. However, I had to log back into Gmail and it doesn't recognize my new password (even though it shows that I just changed it. So now I go through their password recovery process.
1) It asks for me to enter my most recent password (I already did and it didn't work).
2) Then it asks to send a confirmation to my phone, which I respond to.
3) Then asks to send a confirmation email to a back up email address which I no longer use so I have to skip that and "Select another way"
4) Then it asks what phone number I have set up for the account and I correctly answer that
5) Then it asks for my high school which I answer correctly
6) Then it wants to know that month/year I set up my Google account - WTF!?! Who remembers that?!?! So I select another way
7) At that point it asks for an email address where they can contact me because they have to research this so I give them my backup hotmail account
I did some googling on this and this is just a horror story over and over again from people who have gone through the same thing, some of which are unable to get their accounts back. This is utterly absurd! And there's no phone number that I can find where you can actually talk to anyone.
I am supposed to hear back from the in 3-5 business days but I am afraid I will be out on luck. I can access the account from my phone/ipad but I need access from my pc to be able to print stuff. Anyone every had to deal with this? This is just about the worst customer service I have come across.
Windows said that my gmail was corrupted so it did it's thing. Then logging into Gmail it asked me to create a new password, which I did. However, I had to log back into Gmail and it doesn't recognize my new password (even though it shows that I just changed it. So now I go through their password recovery process.
1) It asks for me to enter my most recent password (I already did and it didn't work).
2) Then it asks to send a confirmation to my phone, which I respond to.
3) Then asks to send a confirmation email to a back up email address which I no longer use so I have to skip that and "Select another way"
4) Then it asks what phone number I have set up for the account and I correctly answer that
5) Then it asks for my high school which I answer correctly
6) Then it wants to know that month/year I set up my Google account - WTF!?! Who remembers that?!?! So I select another way
7) At that point it asks for an email address where they can contact me because they have to research this so I give them my backup hotmail account
I did some googling on this and this is just a horror story over and over again from people who have gone through the same thing, some of which are unable to get their accounts back. This is utterly absurd! And there's no phone number that I can find where you can actually talk to anyone.
I am supposed to hear back from the in 3-5 business days but I am afraid I will be out on luck. I can access the account from my phone/ipad but I need access from my pc to be able to print stuff. Anyone every had to deal with this? This is just about the worst customer service I have come across.