hepcat wrote: Dell also has great warranties that are usually included.
Dell business warranties (and business customer service) rock. Dell home warranty (and home customer service) is a drinking game of darts. To drive that point home, Dell home machines have more better technology for substantially cheaper but that cutting edge technology on the cheap holds up much worse than does their business related machines... forcing you to work with the often less helpful and less responsive purveyors of warranty service on the home end.
Spring for DELL Completecare and never worry again. My last DELL desktop had its share of issues (arguably more than its share), but through my 4-year Completecare warranty, I got:
1. A completely new 24" LCD monitor (when it was determined that the built-in USB hub was causing my PC to blue screen repeatedly)
2. A new motherboard
3. New RAM
4. A new HDD (I think - I may have told them to keep that one since we'd determined the HDD wasn't at fault and I didn't want to transfer my data. Hard to remember, though - there might have been a second incident where the drive was replaced)
5. A new GeForce card
6. A new multi-smartcard reader (we discovered after he'd replaced it that the old one was just unplugged - probably a relic of a previous visit).
Note that by "new" I mean "factory refurbished," but close enough for my needs.
Not all of these things NEEDED to be replaced, but when I had an issue they'd send a guy to do on-site service within 24 hours and he'd usually show up with several boxes of factory-refurbished parts to swap out during diagnosis. I think I was also in the "DELL XPS Premier Club" because it was an XPS system, so that played some role in the level of service I received as well.
Now, my service wasn't without complaint. Some of the Indian call center techs were competent only to read from a script, and at some point they screwed up my warranty so it looked like it had expired several years early. I was only able to get that fixed because I had kept the credit card I originally used to order the system (even though the card itself had been canceled and re-issued with a new number. I happened to be using the old card as a stand for my guitar tuner).
If I hadn't had that coverage, though, I'm sure I'd have broken down and bought a new PC by now after one of the failures it had. Instead, I'm heading for my 5th year and it's still chugging along.